Covid19 has been difficult on the locals, so there is extra aloha extended as they are very happy to see returning travelers. The Montage staff throughout the property from the Hideaway lounge to the pool staff are all fabulous. The views remain unchanged from years past, but the new property is a major improvement as the old hotel was losing it's classic shine and charm. The old hotel was flattened to make space for the Montage at Kapalua Bay. My first visit to Maui was actually in Kapalua where I stayed at the old Kapalua Bay Hotel (circa early 2000's) which rested on the Montage property. The Montage grounds are always equally sorted and just gorgeous! There is nothing like the view from this property. The housekeepers learn your habits and will accommodate requests for the best time for room servicing, also very nice. The housekeeping staff services the units twice per day, which is very nice. We are relatively new Montage owners, but our unit is always impeccably sorted, clean and in great shape. The extra support continues to check-in where we are always greeted with a bottle of bubbles or something welcoming in our condo. The positive experience begins the second we pull into the driveway and are greeted by the valet staff and front-of-house. It is always a pleasure and a privilege returning to the Montage. We own a fractional at the Montage Kapalua and spend about 4 weeks per year on island, at our Montage Maui home. Jumping through the Hawaii hoop is a little tedious the first time, but once you are through it, it's really not that bad. Read the fine print, and make sure the approved labs are actually approved for your state.) Upon arrival, the check in process at the airport very efficient and fast. You will find yourself in quarantine, or back on a plane returning home if your test does not comply. (I will caution you, HI approved testing partners are required, and they take this very seriously. Once you have the process in action and test results pending, or in hand, it's really quite easy. Many of you might be asking, is the process and testing worth the trouble? I can only share our experience, but in short, yes. I'm not sure if that is standard or if we were just lucky, but the turnaround was impressive. So, we opted for an at-home lab test 'Let's get checked' and we had our results within 24 hours. We are based in Austin, Texas and unfortunately, many of the state approved testing options were simply not available, nor would comply with the 72 hour requirement. We spent most of 2020 rescheduling our annual Maui visits, but jumped on a plane mid November, about a month after Hawaii launched the pre-travel testing option to avoid quarantine. We own a fractional at the Montage Kapalua and spend about 4 weeks per year on island.
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